Are you someone who thrives on building relationships, solving problems, and making a real impact on the customer experience? We’re looking for a Key Account Program Specialist our Tennessee and surrounding states region, as the face of our company at key retail locations - delivering expertise, support, and service that truly stands out.

In this role, you won’t just maintain accounts - you’ll strengthen partnerships, elevate performance, and drive results through hands-on technical service and customer collaboration.

What You’ll Do

• Deliver regular on-site technical service to assigned retail chain locations
• Build and maintain strong, professional relationships with store management, contractors, and janitorial teams
• Provide product guidance, application support, and training to ensure optimal results
• Troubleshoot challenges and offer practical, effective solutions in real time
• Monitor and report on:
• Product usage and performance
• Team effectiveness and training opportunities
• Facility conditions and maintenance needs
• Competitive activity and growth opportunities
• Act as a key liaison between customers and internal teams, ensuring seamless communication and service delivery
• Demonstrate awareness and competency relevant to both the Environmental Management System (EMS) and the Quality Management System (QMS), including but not limited to policies, objectives, and compliance obligations related to International Organization for Standardization (ISO) system.

What Success Looks Like

• Customers trust you as their go-to expert and partner
• Store operations run more efficiently because of your support
• Opportunities for improvement and growth are identified and acted on
• Our company is consistently represented with professionalism and excellence

Why Join Us?

At our company, you’re more than a role - you are a valued partner in creating exceptional customer experiences. We believe great work starts with great people who feel supported, respected, and empowered.

In this role, you’ll have the opportunity to:

• Build meaningful relationships and make a visible impact every day
• Work independently while still being part of a supportive, team-oriented culture
• Grow your skills through hands-on experience and real-world problem solving
• Be trusted as an expert whose insights and contributions truly matter

If you take pride in your work, enjoy helping others succeed, and want to be part of a company that values both people and performance, you’ll feel right at home here!!